Frequently Asked Questions
What should I do if my order delivery is delayed?
We understand the importance of timely delivery. If unforeseen circumstances cause a delay, we will notify you immediately with a revised schedule, provide daily tracking updates, and offer compensation for severe delays caused by our oversight.
What if I receive products with quality issues?
Quality is our priority. If you encounter defects like warping or color inconsistencies, send photos/videos within 7 days. We will review the issue within 48 hours and either replace the products free of charge or issue a refund.
How are discrepancies between samples and final products resolved?
While discrepancies are rare (approx. 0.5%), if a mismatch is confirmed as our responsibility after investigation of your detailed comparisons, we will re-produce the order or compensate you proportionally.
Why choose our composite products over other suppliers?
We provide high-quality wall panels, fencing, and decking with full support for OEM & ODM. With over 20 years of export experience, we ensure the best shipping freight services and consistent product excellence.
Will prices change after I place an order?
Quoted prices are locked once your order is confirmed. In cases of extreme market fluctuations, we will notify you promptly to discuss options, ensuring transparency and a fair agreement.
What is the expected lifespan of the WPC decking?
Our Wood Plastic Composite decking is designed for durability and typically comes with a service life of approximately 15 years under normal outdoor conditions.