Frequently Asked Questions
Q1: Are you a manufacturer or a trading company?
We are a professional manufacturer with dedicated production bases focused on high-quality flexible stone and cement board products.
Q2: What makes your flexible stone tiles a better choice?
Our products offer high quality, unbeatable prices, and excellent breathability. They are thin, light-weight, and extremely durable compared to traditional materials.
Q3: What is the typical lead time for orders?
For our regular stock products, we can arrange immediate shipment. For custom or large orders, the general delivery time is approximately 15 to 20 days.
Q4: What are the accepted payment and trade terms?
Our standard payment term is T/T (30% deposit, and 70% balance before delivery). We offer on-time delivery and professional shipping support.
Q5: Is the material fireproof and waterproof?
Yes, our material achieves Fireproof A1 level (the best in this category) and features a "Lotus Leaf Effect" for superior waterproofing.
Q6: Do you offer OEM and ODM services?
Yes, both OEM and ODM services are available to meet your specific project requirements and design customizations.
Haven Decoration
