Frequently Asked Questions
What is the delivery time for orders?
The typical lead time is approximately 30 days upon receipt of a 30% T/T deposit. Samples can be prepared within 7 days.
Do you provide free samples?
Yes, we provide free samples. However, customers are responsible for the freight charges as per our policy.
Can you produce flooring based on custom designs?
Absolutely. We are a professional manufacturer and welcome both OEM and ODM requirements based on customer designs.
What are the primary advantages of WPC over natural wood?
WPC is waterproof, moisture-proof, and insect-resistant. It requires much less maintenance and offers superior fire resistance compared to natural wood.
How long is the product warranty?
Our WPC decking products come with a warranty of more than 20 years, ensuring long-term durability for outdoor use.
Is the installation process complicated?
No, the product features an easy-click installation system which significantly saves on labor costs and time compared to professional wood installation.
Haven Decoration
